Jeff Zander, MCP
3229 Primrose Dr.
Holiday Fl. 34691
727-430-2825

Objective

To obtain a career that utilizes my skills and experience in a Help Desk or Call Center environment, providing technical, hardware, and software support and customer service.

Work experience

2006-2007 (Current)	medDispense		Oldsmar, FL
Technical Support Representative
· Technical support and customer service on company shrink wrap software and hardware.
· Repairs of defective PC’s, ghosting, and Software testing.
· Shipping and receiving with UPS shipping software and call tracking with Quickbase. 
· Use of PC Anywhere, Ultra VNC, RDC and other remote management software to resolve issues..
· Many other various functions where I am needed.


2002-2006
Time Warner / Bright House Networks
Tampa, FL
Technical Specialist
· Internet helpdesk – Troubleshooting and problem resolution of pc and network/internet related issues
· Customer service, billing, passwords, scheduling service repairs
· Troubleshooting of Routers, Norton, Mcafee, Windows, Mac, Outlook, email, Internet Explorer, TCP/IP, DNS, wireless, FTP, POP3, SMTP, HTTP, and more

2001-2002
SBC Interactive
Pasadena, Ca
Customer Service Representative
· Call Center support to clients and sales reps with the clients web site and advertising
· Provided information on accounts and making corrections to clients web site 
· Support on Payment and billing issues
· Call tracking, and customer management through email, fax, and phone support
· Data entry of information to supply clients information page

1999-2001
IBM - End Users Support
Tampa, FL
Technical Support Representative
· Technical phone support for Fortune 500 clients of pc hardware, software and communication issues
· Troubleshooting and problem resolution of software, hardware, and communication issues
· Shrink Wrap Software Support, 1st and 2nd Level Customer Support
· Norton Anti-Virus, Lotus Notes, Outlook, Microsoft, Internet Explorer, and AT&T Support 
· Use of PC Anywhere, Timbuktu, and Dameware to remotely resolve issues

1998-1999
Securitylink from Ameritech
Palm Harbor, FL
Lead Dispatcher / Customer Service & Support
· Supervise employees
· Troubleshooting & repair of software and hardware issues and technical support to customers
· Alarm monitoring and dispatching of alarms and service calls

Skills

Win 95/98/ME/2000/XP
Office 95/97/2000/XP
PC hardware / software installation / upgrading /Troubleshooting / Repair / Building 
Remedy (call tracking)
Internet / Networking / web page design
Excellent Customer Service skills, oral and written communication skills, and analytical and problem-solving skills
TCP/IP, FTP, SNMP, POP3, SMTP, HTTP, DNS, 802.11b, Tracert, Ping, Finger, whois, nslookup

Education

1999 -2000 Webster College Holiday, FL
Associate of Science Degree 

Dell Hardware Certification (Obtained 2001)
Microsoft Certification (Obtained 2003)